Terms And Condition
HPTT reserves the right to withdraw tour membership of any User whose behavior is deemed likely to affect the smooth operation of the outbound tour or adversely affect the enjoyment or safety of other passengers. HPTT shall not be liable for any damages due to such withdrawal.
It is a mandatory condition of booking that the User purchases a holiday insurance. A transfer from one tour to another prior to the departure of the originally booked tour will be treated as a cancellation of the original tour and would attract the cancellation charges as stated hereunder and a fresh booking would have to be made at the prevalent rates.
This User Agreement along with Terms Of Service (collectively, the “User Agreement”) forms the terms and conditions for the use of services and products of HPTourTravelTrip (India) Private Limited (“HPTT”).Any person (“User”) who inquiries about or purchases any products or services of HPTT through its websites, mobile applications, sales persons, offices, call centers, branch offices, franchisees, agents etc. (all the aforesaid platforms collectively referred to as “Sales Channels”) agree to be governed by this User Agreement. The websites and the mobile applications of HPTT are collectively referred to as ‘Website’.Both User and HPTT are individually referred to as ‘Party’ and collectively referred to as ‘Parties’ to the User Agreement.
“Terms of Service” available on HPTT’s website details out terms & conditions applicable on various services or products facilitated by HPTT. The User should refer to the relevant Terms of Service applicable for the given product or service as booked by the User. Such Terms of Service are binding on the User.
Eligibility To Use
The User must be at least 18 years of age and must possess the legal authority to enter into an agreement so as become a User and use the services of HPTT. If you are a minor or are below the age of 18 years, you shall not register as a User of the Website and shall not transact on or use the Website.As a minor if you wish to use or transact on the Website, such use or transaction shall only be made by a person of legal contracting age (legal guardian or parents). We reserve the right to terminate your membership and/or block access to the Website if it is discovered that you are a minor or incompetent to contract according to the law or any information pertaining to your age entered at the time of creation of account is false.
All rights and liabilities of the User and HPTT with respect to any services or product facilitated by HPTT shall be restricted to the scope of this User Agreement.
Terms and Condition
All content provided through various Sales Channels, including but not limited to audio, images, software, text, icons and such similar content (“Content”), are registered by HPTT and protected under applicable intellectual property laws. User cannot use this Content for any other purpose, except as specified herein.
User agrees to follow all instructions provided by HPTT which will prescribe the way such User may use the Content.There are a number of proprietary logos, service marks and trademarks displayed on the Website and through other Sales Channels of HPTT, as may be applicable. HPTT does not grant the User a license, right or authority to utilize such proprietary logos, service marks, or trademarks in any manner. Any unauthorized use of the Content, will be in violation of the applicable law.HPTT respects the intellectual property rights of others. If you notice any act of infringement on the Website, you are requested to send us a written notice/ intimation which must include the following information; Clear identification of such copyrighted work that you claim has been infringed; Location of the material on the Website, including but not limited to the link of the infringing material; The proof that the alleged copyrighted work is owned by you; Contact information;3.5. The aforesaid notices can be sent to HPTT by email email@example.com
The Website is meant to be used by bonafide User(s) for a lawful use. User shall not distribute exchange, modify, sell or transmit anything from the Website, including but not limited to any text, images, audio and video, for any business, commercial or public purpose. The User Agreement grants a limited, non-exclusive, non-transferable right to use this Website as expressly permitted in this User Agreement. The User agrees not to interrupt or attempt to interrupt the operation of the Website in any manner whatsoever. Access to certain features of the Website may only be available to registered User(s). The process of registration, may require the User to answer certain questions or provide certain information that may or may not be personal in nature. Some such fields may be mandatory or optional. User represents and warrants that all information supplied to HPTT is true and accurate.
HPTT reserves the right, in its sole discretion, to terminate the access to the Website and the services offered on the same or any portion thereof at any time, without notice, for general maintenance or any other reason whatsoever. HPTT will always make its best endeavors to ensure that the content on its websites or other sales channels are free of any virus or such other malwares. However, any data or information downloaded or otherwise obtained through the use of the Website or any other Sales Channel is done entirely at the User’s own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that may result from the download of such data or information. HPTT reserves the right to periodically make improvements or changes in its Website at any time without any prior notice to the User. User(s) are requested to report any content on the Website which is deemed to be unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam, or is violative of any applicable law to firstname.lastname@example.org. On receiving such report, HPTT reserves the right to investigate and/or take such action as the Company may deem appropriate.
Bookings By Travel Agents
Except with the prior registration with HPTT as B2B agents, priority partner or a franchisee, and explicit permission of HPTT to use the Website, all travel agents, tour operators, consolidators or aggregators (“Travel Agents”) are barred from using this Website for any commercial or resale purpose. If any such bookings are detected, HPTT reserves the right, including without limitation, to cancel all such bookings immediately without any notice to such travel agents and also to withhold payments or any refunds thereto. HPTT shall not be held liable for any incidental loss or damage that may arise from the bookings made by any person through such Travel Agents. The liability in case of such cancellations shall be solely borne by such Travel Agents.
All discounts and offers mentioned on the Website are applicable only to the User(s) of HPTT for legitimate bookings.
Limited Liability Of HPTT
Unless HPTT explicitly acts as a reseller in certain scenarios, HPTT always acts as a facilitator by connecting the User with the respective service providers like airlines, hotels, restaurants, bus operators etc. (collectively referred to as “Service Providers”). HPTT’s liability is limited to providing the User with a confirmed booking as selected by the User.Any issues or concerns faced by the User at the time of availing any such services shall be the sole responsibility of the Service Provider. HPTT will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence on part of any Service Provider.
Unless explicitly committed by HPTT as a part of any product or service: HPTT assumes no liability for the standard of services as provided by the respective Service Providers. HPTT provides no guarantee with regard to their quality or fitness as represented. HPTT doesn’t guarantee the availability of any services as listed by a Service Provider.By making a booking, User understands HPTT merely provides a technology platform for booking of services and products and the ultimate liability rests on the respective Service Provider and not HPTT. Thus the ultimate contract of service is between User and Service Provider.
Users are advised to check the description of the services and products carefully before making a booking. User(s) agree to be bound by all the conditions as contained in booking confirmation or as laid out in the confirmed booking voucher. These conditions are also to be read in consonance with the User Agreement. If a User intends to make a booking on behalf of another person, it shall be the responsibility of the User to inform such person about the terms of this Agreement, including all rules and restrictions applicable thereto. The User undertakes to abide by all procedures and guidelines, as modified from time to time, in connection with the use of the services available through HPTT. The User further undertakes to comply with all applicable laws, regulations, orders, directions etc. issued by either the Central Government, State Government, District Authorities or any other statutory body empowered to do so w.r.t use of services or for each transaction.
The services are provided on an “as is” and “as available” basis. HPTT may change the features or functionality of the services being provided at any time, in its sole discretion, without any prior notice. HPTT expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, reasonably fit for all purposes. No advice or information, whether oral or written, which the User obtains from HPTT or through the services opted shall create any warranty not expressly made herein or in the terms and conditions of the services. User also authorizes HPTT’s representative to contact such user over phone, message and email. This consent shall supersede any preferences set by such User through national customer preference register (NCPR) or any other similar preferences.
Fees And Payment
In addition to the cost of booking as charged by the Service Providers, HPTT reserves the right to charge certain fees in the nature of convenience fees or service fees. HPTT further reserves the right to alter any and all fees from time to time. Any such additional fees, including fee towards any modifications thereof, will be displayed to the User before confirming the booking or collecting the payment from such User. In cases of short charging of the booking amount, taxes, statutory fee, convenience fee etc., owing to any technical error or other reason, HPTT shall reserve the right to deduct, charge or claim the balance amount from the User and the User shall pay such balance amount to HPTT. In cases where the short charge is claimed prior to the utilization of the booking, HPTT will be at liberty to cancel such bookings if the amount is not paid before the utilization date. Any increase in the price charged by HPTT on account of change in rate of taxes or imposition of new taxes, levies by Government shall have to be borne by the User. Such imposition of taxes, levies may be without prior notice and could also be retrospective but will always be as per applicable law.
In the rare circumstance of a booking not getting confirmed for any reason whatsoever, HPTT will process the refund of the booking amount paid by the User and intimate the User about the same. HPTT is not under any obligation to provide an alternate booking in lieu of or to compensate or replace the unconfirmed booking. All subsequent bookings will be treated as new transactions. Any applicable refund will be processed as per the defined policies of the service provider and HPTT as the case may be. The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the service, as per the applicable laws The User agrees and understands that all payments shall only be made to bank accounts of HPTT. HPTT or its agents, representatives or employees shall never ask a customer to transfer money to any private account or to an account not held in the name of HPTT. The User agrees that if that user transfers any amount against any booking or transaction to any bank account that is not legitimately held by HPTT or to any personal account of any person, HPTT shall not be held liable for the same. User shall not hold any right to recover from HPTT any amount which is transferred by the User to any third party. The User will not share his personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the agents, employees or representatives of HPTT. The User shall immediately inform HPTT if such details are demanded by any of its agents’ employees or representatives. HPTT shall not be liable for any loss that the User incurs for sharing the aforesaid details. Refunds, if any, on cancelled bookings will always be processed to the respective account or the banking instrument (credit card, wallet etc.) from which payment was made for that booking. Booking(s) made by the User through HPTT are subject to the applicable cancellation policy as set out on the booking page or as communicated to the customers in writing.
Unless explicitly provided by HPTT in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation of the User. In no case HPTT shall accept any claims arising out of such scenarios.
Insurance, if any provided as a part of the service or product by HPTT shall be as per the terms and conditions of the third-party insurance company. HPTT merely acts as a facilitator in connecting the User with insurance company. The User shall contact the insurance company directly for any claims or disputes. HPTT shall not be held liable in case of partial acceptance or denial of the claims by the insurance company.